Haines & Co. Motorcycles Ltd. are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at enquiries@hainesmc.co.uk.

Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Go to checkout" and you will be asked for a few details that we need to be able to satisfy the order.
We accept all major cards for secure payment on our site.  Shipping on larger and heavier items is currently limited to within the UK from the online site, if you are outside this area contact us on 01594 822202 or email us at anthony@hainesmc.co.uk.

We do not charge for any item until it is ready to ship, however, items that need to be backordered require payment in full. You may send your credit card information via phone, fax, Royal Mail or over the Internet.  Please note, items that are not in stock and need to be backordered may be subject to a price increase from the manufacturer.  If this is the case, you will be refunded and requested to order at the new price if you still require the part.
 
Please note that ALL electrical items (coils,switches,etc) can only be returned for credit as long as they are still in original supplied condition and the contacts/connectors show no sign of fitment.

Shipping And Handling

We are closed on MONDAYS to allow us to maintain and update this site, and like any other small mail order company, we do not have a collection on Saturdays. Please bear this in mind when placing your order. 

We select the most efficient delivery method depending upon the nature of products ordered. Small items that are lightweight are normally sent by post. Larger or heavyweight items are sent by INTERLINK carrier.
If your order value is under £20.00, we add £3.99 P&P (unless the item is heavy - oil etc.) and send it 1st class. Orders from £20 - £50 are charged at £5.49.  Orders over £50 are carriage free. 

These prices are subsidised by Haines & Co and apply to internet orders only.  Telephone orders will cost more, and you will be advised at the time of your call.


PLEASE NOTE THAT THERE IS A MINIMUM ORDER CHARGE OF £5.00 IF CARD PAYMENT IS REQUIRED.

Overseas Orders To Europe Only

We generally only ship small items to Europe (please e-mail us an accurate list of items for delivery consideration if outside Europe). Orders to Europe that are larger than a small Jiffy bag or heavy items, will cost more than our website default charge, so please e-mail an accurate list of items for delivery first, so that we can get a cost for shipping and get back to you. Orders will be cancelled and refunded if insufficiant carriage is paid.

Delivery Schedule
Orders are assembled (subject to stock availability) within 48 hours, delivery time depends upon bulk of package etc but would not normally be longer than 3-4 days.  Priority is given to internet orders over telephone orders.

Missing Or Damage Goods
Missing or damaged items must be notified in writing or e-mail within 48 hours of receiving delivery.

Back Orders
If your item is not in stock, we can back order for you. However, we do require payment in full, and they cannot be cancelled. You will always be contacted with an approximate delivery date and the option to cancel before we back order and take payment.

Tax Charges
Vat at the current rate is included in the price you see. Online ordering is currently limited to within the UK.

Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All card payments are taken securely via Sagepay, with no card details being passed to us.

Guarantee
We guarantee your satisfaction.

Reaching Us
If you need to reach us, please email us on enquiries@hainesmc.co.uk, alternatively, you can call on 01594 822 202 (International +44 1594 822 202) or fax us on 01594 827 855 or write to us at:-
Haines & Co. Motorcycles Ltd., 125 High Street, Cinderford, Glos, GL14 2TB, UK

Privacy Policy
Haines & Co. Motorcycles Ltd. do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.